Your information, respected.

Shelter Rock

Magaliesberg, South Africa

1. Introduction

Shelter Rock operates a managed outdoor destination in the Magaliesberg near Hartbeespoort.

We respect your privacy and are committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa.

This policy explains what information we collect, how we use it, and your rights in relation to your personal information.

2. Information We Collect

We may collect personal information when you:

• Send an enquiry via email
• Contact us via WhatsApp
• Submit a booking request
• Make a group booking
• Visit our website
• Communicate with us directly

The information collected may include:

• Name and surname
• Contact number
• Email address
• Group size and booking details
• Dates of visit
• Any information you voluntarily provide in correspondence

We do not intentionally collect sensitive personal information unless it is voluntarily provided.

3. How We Use Your Information

Your information is used solely for operational purposes including:

• Responding to enquiries
• Confirming availability
• Coordinating bookings
• Managing group access
• Communicating important information related to your visit
• Maintaining internal booking records

Shelter Rock does not sell, rent, or distribute personal information to third parties.

4. Website Tracking and Cookies

Our website may use tracking technologies to understand visitor behaviour and improve functionality.

These may include:

• Google Analytics
• Meta (Facebook) tracking tools
• Basic website cookies

Tracking is subject to user consent where required.

These tools may collect aggregated information such as:

• Pages visited
• Time spent on site
• Device type
• General geographic region

This information does not personally identify visitors.

You may disable cookies through your browser settings.

5. WhatsApp and Email Communication

If you contact Shelter Rock via WhatsApp or email, your contact details and messages may be retained for operational and record-keeping purposes.

We use this information only to:

• Respond to your enquiry
• Coordinate bookings
• Confirm arrangements

We do not use your contact details for unrelated marketing.

6. Payment Information

Shelter Rock does not store credit card information on its website.

If payment is required for group bookings, payment details are handled through approved payment channels or bank transfer.

7. Data Retention

Personal information is retained only for as long as necessary to:

• Fulfil booking and operational requirements
• Maintain financial records required by law
• Resolve disputes or enforce agreements

Once no longer required, information may be securely deleted or anonymised.

8. Protection of Information

Reasonable technical and organisational measures are taken to safeguard personal information against:

• Loss
• Misuse
• Unauthorised access
• Disclosure
• Alteration

While no system can guarantee complete security, appropriate safeguards are implemented.

9. Your Rights Under POPIA

Under POPIA, you have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of personal information where legally permissible
• Object to processing of personal information

To exercise these rights, contact us using the details below.

10. Contact Details

Shelter Rock

Magaliesberg, near Hartbeespoort

South Africa

Phone / WhatsApp

+27 71 473 6298

Email

info@shelterrock.co.za

Website

www.shelterrock.co.za

11. Updates to This Policy

This policy may be updated periodically to reflect operational or legal changes.

The most recent version will always be available on this website.