Please read these terms carefully.

By using this website or visiting Shelter Rock, you agree to the following terms.

1. Website Use

This website is provided for informational purposes regarding the activities and services offered by Shelter Rock.

You may use the website for lawful purposes only.

You may not:

• Attempt to gain unauthorised access to any part of the website
• Copy, reproduce, or distribute website content without permission
• Use the website in any way that may damage or impair its operation

2. Intellectual Property

All content on this website, including:

• Text
• Photographs
• Videos
• Graphics
• Logos
• Design and layout

is owned by Shelter Rock unless otherwise stated.

No content may be reproduced, copied, or distributed without permission.

Third-party trademarks remain the property of their respective owners.

3. Accuracy of Information

While we strive to ensure the information on this website is accurate and up to date, Shelter Rock does not guarantee that all information is complete, current, or free from errors.

Information may change without notice.

4. External Links

This website may contain links to external websites.

Shelter Rock is not responsible for the content or privacy practices of third-party websites.

5. Outdoor Activity Risk and Assumption of Risk

Shelter Rock operates in a natural outdoor environment.

Visitors acknowledge that outdoor environments involve inherent risks including, but not limited to:

• uneven terrain
• wildlife
• weather conditions
• physical exertion
• heights or climbing activities

By visiting the property or participating in activities, visitors voluntarily assume these risks.

Participation in activities is at the visitor's own risk.

Visitors are responsible for ensuring they are physically capable of participating and must follow all safety instructions provided.

6. Safety Compliance

Visitors must follow safety instructions provided by Shelter Rock staff or guides.

Shelter Rock reserves the right to refuse participation in any activity or remove visitors from the property if safety instructions are not followed or if behaviour poses a safety risk.

7. Property Rules

Shelter Rock is a managed outdoor environment and natural space.

Visitors must:

• respect the natural environment
• follow designated trails and activity areas
• dispose of waste responsibly
• respect other visitors and neighbouring properties
• follow all instructions provided by staff

Shelter Rock reserves the right to remove any visitor from the property for unsafe, disruptive, or unlawful behaviour.

8. Bookings, Deposits and Cancellations

Certain activities and group bookings require advance booking and a deposit.

For bachelor party bookings and certain group events, a deposit is required to secure the reservation.

Due to limited availability and planning requirements:

Bachelor party deposits are non-refundable once the booking has been confirmed.

For other bookings, cancellation policies may apply depending on the activity and timing of cancellation.

Cancellation terms will be communicated during the booking process.

Nothing in this clause limits your rights under the Consumer Protection Act of South Africa.

9. Photography and Media

Shelter Rock may capture photographs or video footage on the property for promotional or marketing purposes.

By visiting Shelter Rock, you acknowledge that photography or video recording may occur.

Shelter Rock may use such media on its website, social media platforms, or promotional materials.

Visitors who do not wish to appear in such media may notify Shelter Rock in writing prior to or during their visit.

10. Limitation of Liability

To the maximum extent permitted by South African law, Shelter Rock shall not be liable for any loss, injury, or damage arising from:

• use of this website
• reliance on information provided on the website
• participation in activities at Shelter Rock

This includes direct, indirect, incidental, or consequential damages.

Where liability cannot legally be excluded, it will be limited to the maximum extent permitted by law.

11. Indemnity

You agree to indemnify and hold harmless Shelter Rock from any claims, damages, or liabilities arising from:

• misuse of the website
• violation of these terms
• unsafe or negligent conduct during activities.

12. Minors

Visitors under the age of 18 must be accompanied by a parent, guardian, or responsible adult.

13. Electronic Communications

By contacting Shelter Rock via email, WhatsApp, or website forms, you consent to receiving communications related to your enquiry or booking.

14. Governing Law

These Terms of Use are governed by the laws of the Republic of South Africa.

15. Jurisdiction

Any dispute arising from the use of this website or services provided by Shelter Rock will be subject to the jurisdiction of the South African courts.

16. Changes to These Terms

Shelter Rock may update these Terms of Use from time to time.

The latest version will always be available on this website.